With the REWIND FESTIVAL turning into a huge debacle, the NSW Fair Trading Minister, Mr Anthony Roberts, issued a statement yesterday advising unhappy ticket holders to contact Fair Trading on 13 32 20 after Festival organisers moved the event from Wollongong to Sydney.
Having already received 36 complaints from angry ticket holders, he said:
“Consumers purchased tickets to a two-day outdoor festival at the Blue Scope Fields in Kembla Grange featuring around 25 acts now find themselves attending a downsized indoor event at the Sydney Hordern Pavilion”.
“It’s nearly 100 kilometres away from where they thought it would be when they purchased the tickets. Many consumers will now have to arrange accommodation and organise transport".
“Simply put, it is no longer the same event and consumers should be given the option of a full refund”.
“I find the organiser’s position to be very disappointing and I have instructed Fair Trading to pull out all stops to assist ticket holders who want a refund. Fair Trading officers are working hard to resolve this issue for consumers as soon as possible”.
He mentioned an investigation by Fair Trading, under Australian Consumer Law, has commenced and they will be working closely with Moshtix, the Festival’s authorised ticket seller.
“It is estimated that thousands of tickets have been sold to this event and I urge all dissatisfied consumers to assist Fair Trading with its investigation by lodging a complaint as soon as possible”.
You can also go to the Fair Trading website at:
A facebook "Rewind Ticket Refunds" page has been created which already has 127 "likes".
Rock Club 40 notes that the banner and Rewind Festival info, which was there yesterday, has now been removed from the Hordern Pavilion page.